Unclear policies and procedures, “this is the way we have always done it” this type of attitude and lack of a clear line of authority can only get a company into trouble and they can face challenges. A standard operating procedures (SOP) manual is a written document that lists the instructions, step-by-step, on how to complete a job task or how to handle a specific situation when it arises in the workplace.
The thought process behind a standard operating procedures manual is that consistent results will occur as long as everyone follows the steps. A standard operating procedures (SOP) manual may include tasks for the entire company, or separate manuals may exist for each department.
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